Privacy Policy

Last updated: September 2026

Time Capsule Toys respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a valuation, sell items to us or purchase from us.

1. Who We Are

Time Capsule Toys is an independent toy and collectibles business based in Hampshire, UK.

Website: www.timecapsuletoys.co.uk
Email: hello@timecapsuletoys.co.uk

For the purposes of UK data protection law, Time Capsule Toys is responsible for the personal information we collect and use.

2. Information We May Collect

Depending on how you use our website or contact us, we may collect information including:

• your name;

• email address;

• telephone number;

• billing and delivery address;

• order and transaction information;

• information you provide when requesting a valuation or offering a collection for sale;

• photographs and descriptions of items you send to us;

• correspondence between you and Time Capsule Toys;

• information necessary to arrange collection or delivery of items;

• technical information relating to your use of our website, where applicable.

We only collect information that is reasonably necessary for the relevant purpose.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Time Capsule Toys does not normally receive or store your complete debit or credit card details. Payment providers process this information in accordance with their own security and privacy requirements.

4. How We Use Your Information

We may use your personal information to:

• process and fulfil orders;

• arrange delivery or collection;

• communicate with you about an order;

• respond to questions and enquiries;

• provide valuations for toys and collections;

• discuss or arrange the purchase of items or collections from you;

• provide customer service;

• maintain appropriate business and transaction records;

• prevent fraud and protect our business and customers;

• comply with our legal and regulatory obligations;

• operate, maintain and improve our website.

We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.

5. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may process your information because:

Contract – it is necessary to process your information to fulfil an order, provide a requested service or take steps at your request before entering into an agreement.

Legal obligation – we are required to keep or use certain information to comply with applicable laws, including accounting and tax requirements.

Legitimate interests – it is reasonably necessary for operating and protecting our business, providing customer service, preventing fraud or improving our services, provided that these interests do not override your rights.

Consent – where we specifically ask for your permission, for example for certain marketing communications or non-essential website technologies.

Where we rely on consent, you may withdraw that consent at any time.

6. Selling Toys or Collections to Us

If you contact Time Capsule Toys to request a valuation or offer toys, collectibles or a collection for sale, we may collect your contact details together with photographs, descriptions and other information you provide about the items.

We use this information to assess the items, communicate with you, provide a valuation where appropriate and arrange a purchase or collection if an agreement is reached.

Submitting information or photographs for a valuation does not oblige you to sell your items to us.

7. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties that help us operate our business, such as:

• website and e-commerce service providers;

• payment processors;

• postal and courier companies;

• IT and website service providers;

• professional advisers, accountants or other business service providers;

• government, regulatory or law enforcement authorities where required by law.

We only share information that is reasonably necessary for the service being provided.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Where we use third-party website, payment or technology providers, those providers may also use their own security measures to protect information processed through their services.

10. Marketing

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

Where your consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

We will still be able to contact you where necessary in relation to an existing order, transaction or enquiry.

11. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly, for example to operate shopping baskets, checkout functions or website security.

Other cookies may be used for purposes such as analytics, preferences or marketing.

Where required by law, non-essential cookies will only be used after you have given the appropriate consent through our cookie settings.

You can change your cookie preferences where this functionality is available on our website.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information in certain circumstances;

• ask us to restrict how your information is used in certain circumstances;

• object to certain uses of your information;

• request transfer of certain information;

• withdraw consent where we rely on consent to process your information.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

Time Capsule Toys is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how Time Capsule Toys handles your personal information, please contact:

Time Capsule Toys
Hampshire, UK
Email: hello@timecapsuletoys.co.uk
Website: www.timecapsuletoys.co.uk

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about your data protection rights and how to make a complaint is available from the Information Commissioner's Office.